Parts of Managed Services – Monitoring

Parts of Managed Services – Monitoring

Managed Services rely heavily on monitoring, which is made possible by installing a small piece of software, known as an “agent”, on your computer. This agent feeds information about your computer’s health and status back to the service provider, enabling them to proactively stay ahead of issues and resolve them remotely without disrupting your daily operations. When a problem is detected, an alert is created and sent to the provider. This prompts them to take necessary actions to resolve the issue. The tickets are often classified based on the severity of the problem, allowing the provider to prioritize and identify critical vs. non-critical issues. With the Remote Monitoring and Management (RMM) technology, providers can manage more clients efficiently, administer tasks to many computers at once, and offer increased uptime without disruption during servicing.